Upon placing an order, we process them in the order they are received. Our goal is to ship all orders within 2-3 business days (excludes holidays). This includes any shipments that are drop shipped by our various vendors. This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on backorder there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX.
Plant Remedy can not be held responsible for any import/excise or duties to be paid by you if this is shipping to a country other than the USA. Plant Remedy is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.
We will happily replace any damaged products or wrong product shipments free of charge if notified within 48 hours of delivery. Unfortunately, we do not offer refunds or order cancellations. You can submit a return request here.